Frequently Asked Questions
Everything you need to know about our luxury sleepwear and loungewear.
How do I care for my TENCEL™ Modal fabrics?
To maintain the softness of our signature fabrics, we recommend machine washing on a cold, gentle cycle and laying flat to dry. Avoid bleach and tumble drying to preserve the fiber integrity.
What is your return policy?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that for hygiene reasons, certain items like intimate apparel must be in their original unopened packaging.
Do you offer international shipping?
Yes, we ship to over 100 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and preferred shipping method.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our website or the carrier's portal to view real-time status updates.
How do I find my perfect size?
Our garments are designed for a relaxed, comfortable fit. We recommend consulting our detailed Size Guide, located on every product page, which includes measurements for XS through XL.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Afterpay.